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Shipping Policy

Q – How much does delivery cost?

A – 5kg, 9kg and 18kg bags

Auckland (Standard) - FREE
North Island - $8.00
South Island - $15.00
Rural - ADD $5.00

ALL TRIAL BAGS = FREE DELIVERY NATIONWIDE

 

Q – When can I expect my delivery?

A – North Island deliveries are usually delivered within 1-2 business days; however, rural areas may take longer depending on your rural postman.

South Island are usually delivered within 3-5 business days; however, rural areas may take longer depending on your rural postman. Please ensure you order a week or two before your food runs out if you live RURAL. 

 

Q – What if I have some delivery instructions for the courier?

A – During the checkout process you will be asked for any special notes you wish to tell the courier, this is your chance to explain things like how to find your property, which house you are down a shared driveway, or what your gate code is.

And if you have chosen to opt out of “signature required” and you are not home, then here is your chance to explain where to leave your Product that is in a safe location in the cool shade and out of the sun and or view of people walking by.

 

Q- How do I track my order?

A – Once your order has been dispatched, we shall email you a link so that you may track your delivery. Please contact us via sales@realdogfood.co.nz for any questions. 

 

Q – Do I need to be home to sign for my delivery?

A – No, signatures are not required. If you would like signature, please let us know upon placing your order.

Q – What if I have an issue with my delivery?

A – If you have any issues with deliveries please don’t hesitate to contact us.

 

Q – Can you deliver weekends?

A – If you are in Auckland we do Saturday deliveries if we are not at Markets. If you won't be home for any reason, please contact us to make a plan, we can shuffle things around for you.