Q – How much does delivery cost?
A – 1.5kg, 5kg, 9kg and 18kg bags
Auckland (Standard) - FREE
ADD - Same day service: $15.00 (order must be in by 8.30am)
ADD - Saturday service: $15.00 (order must be in by Friday 8.30am)
North Island - $10.00
South Island - $20.00
RURAL - ADD $5.00
Q – When can I expect my delivery?
A – North Island deliveries are usually delivered within 1-2 business days; however, rural areas may take longer depending on your rural postman.
South Island are usually delivered within 2-4 business days; however, rural areas may take longer depending on your rural postman. Please ensure you order a week or two before your food runs out if you live RURAL.
Q – What if I have some delivery instructions for the courier?
A – During the checkout process you will be asked for any special notes you wish to tell the courier, this is your chance to explain things like how to find your property, which house you are down a shared driveway, or what your gate code is.
And if you have chosen to opt out of “signature required” and you are not home, then here is your chance to explain where to leave your Product that is in a safe location in the cool shade and out of the sun and or view of people walking by.
Q- How do I track my order?
A – Once your order has been dispatched, we shall email you a link so that you may track your delivery. Please contact us via firstname.lastname@example.org for any questions.
Q – Do I need to be home to sign for my delivery?
A – No, signatures are not required. If you would like signature, please let us know upon placing your order.
Q – What if I have an issue with my delivery?
A – If you have any issues with deliveries please don’t hesitate to contact us.
Q – Can you deliver weekends?
A – Saturday deliveries are now available through NZ Couriers. If you need this service please let us know, it is an extra $15.00 - please arrange this at check out or give us a call to confirm.