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Frequently Asked Questions

General

Our Food

Subscriptions

Can my dog eat garlic?

Yes! In small amounts. Research has proven, garlic is okay for your dog.

It takes 15-30 grams of garlic per kilo of body weight to produce thiosulfate toxicity in a dogs blood.  In perspective, an average clove of garlic weighs between 3-7 grams, so your hairy best friend would need to eat a lot of garlic to get sick.

Real Dog Food contains: 125 gms of garlic per 500 kg of kibble.

Some dogs do have a higher sensitivity to garlic than normal, please see your vet if you notice any adverse reactions in your dog.

I am a breeder, do you have a discount available for me?

Yes! We are still working on our breeders program at the moment. Please contact us on sales@realdogfood.co.nz to register your interest, and we will be in touch soon!

Is your packaging environmentally friendly?

Mostly. Here is a breakdown of our products:

1.5kg bags - Not yet. We are working hard on this, and hope to have compostable packing offered by February 2021. We have trialed 500 compostable bags in the past 2 months.

5 - 9 - 19kg bags - Yes! 3 layers of compostable paper. 

Boxes - Yes 

Labels - No - soon to be printed via ink onto the bags by March 2021

Since being on Real Dog Food my dog is drinking a lot more water? Is this normal?

Yes and a very positive thing! Ensure your furry best friend has fresh water available at all times.

Do you offer discounts for bulk buys for regular customers?

Everyone wants to get the best value for money. We manufacture in New Zealand, from locally sourced raw materials, so we save on international freight costs, biosecurity and custom clearance charges, as well as import costs. All these savings on our side directly benefit you, the pet owner. From day one, our aim has always been to supply a quality pet food at an honest price. If you love our dog food as much as we do (and we think you will), subscribe and save even more than the regular retail price. 

How do you cook / produce your food?

The longer you cook food the more you reduce the nutritional benefits. At Real Dog Food, we extrude the food. This means it is cooked under pressure by direct steam injection in less than 30 seconds – compared to up to 40 minutes required to bake a biscuit. This ensures minimal nutritional loss, particularly with the vitamin content, a lot of which is subject to damage when heated for too long.

Do you use preservatives?

Pet food manufacturers have the option of either chemical or natural means to preserve their products.

Chemical preservatives tend to have a longer shelf life and are cheaper than the natural alternatives which is why they are more commonly used, but here at Real Dog Food we have made a firm decision to only make use of natural antioxidants  in minimal amounts to ensure the shelf life of your pet’s food is maintained

On top of this, our products are usually packaged and sent to our customers within 10 days of production, compared to up to 3 months with some imported products. This ensures the product is as fresh as possible.

Minerals?

Of the 3 types of minerals availabe for dog food production, chelated minerals are more easilly absorbed by dogs than oxides and sulfates. Despite the additional expense incurred, we have opted for exclusively  making use of chelated minerals.

How long does your food keep?

If kept in a dry, cool place Real Dog Food will keep for up to 1 year. 

Why do you use garlic?

Garlic is used as a natural preservative. It is also beneficial for keeping fleas at bay. 

My dog has diarrhea since using your product, is this normal?

Yes and No.

When transitioning your dog to our food, some dogs can get diarrhea - we suggest you check out our diet transitioning guide here: https://realdogfood.co.nz/pages/transition-your-pet

Another reason is that you may have overfed your dog. Reduce your pets food intake for the next few days, and see how they go. If you still have problems please contact our in house vet nurse: shara@realdogfood.co.nz for further support. 

What's the difference between "Premium Dog Food" vs "Complete Dog Food"?

A complete food contains all the necessary nutrients (protein, minerals, fats, vitamins etc), but there is no control over where those nutrients are sourced. One batch may have most of the protein from various meats, the next from various cereals. These products are normally price driven. Therefore the cheapest raw materials are often used. A premium product must source up to 90% of protein from animal sources, as canines absorb animal protein much better than vegetable protein. Premium products also must have a fixed formula, so the raw materials are not affected by price fluctuations.

What intervals can I order on a subscription?

We have 3 options on the website: 20 - 30 - 60 days . If these do not suit you, please choose one and then send an email to request a different time that suits you. 

I’m not sure how long it will take my dog to finish a bag, which size should I order?

This is perfectly normal. It can take up to 2-3 months to figure this out.

Our friendly customer service team will be happy to support you in changing/updating your order frequency to suit your needs. 

Either Email us on sales@realdogfood.co.nz or call on 0800 433 663

How often will I need to order?

Smaller dogs: 5 or 9kg monthly or bi-monthly

Medium Dogs: 5 or 9kg monthly

Large dogs: 18kg monthly

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